Customer Service Representative

Job Responsibilities:

  • Communicate effectively with prospective and existing members in a positive and professional manner.
  • Provide product and service information to existing members and prospective members.
  • Assist members by providing information and answering questions about the credit union, services and requirements, for eligibility, loan guideline, dividend, withdrawals, insurance and statements.
  • Cross-sell credit union s products and services.
  • Distribute information brochures and disclosures.
  • Disburse approved loans.
  • Open new accounts.
  • Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services and various other requests.
  • Become familiar with database of membership information on in house software system.
  • Provide assistance and support to other members of the service team.
  • Assist with community outreach programs.
  • Comply with BSA and SAR requirements.
  • Perform other duties as required for the efficient operation of the branch.
  • Travel and work at other branch locations as required at ad-hoc s notice.
  • Overtime as required.


  • College degree preferred and related equivalent experience.
  • Two years prior banking or customer service/sales capacity experience.
  • Excellent interpersonal and communication skills.
  • Professional business like appearance.
  • Proficiency in Microsoft for Windows Applications.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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